Sr. Solution Architect - HCL Software

Service Assurance and Automation: » Led the development of customized technical proposals aligned with client specifications, resulting in a 30% enhancement in client satisfaction and a 25% increase in contract value over a six-month period. » Established and cultivated strategic alliances with over 15 clients, driving a 25% rise in recurring revenue and a20% expansion of the customer base. » Supervised the creation of internal documentation to surpass client expectations and ensure seamless operations. » Streamlined and optimized infrastructure, database, cloud, and application monitoring by designing and implementing software solutions utilizing various OEM applications. Reduced incident response time by 40% and improved system performance by 25%. » Spearheaded the automation of network and system configurations using DevOps tools, driving a 50% increase in operational efficiency and saving an average of 20 hours per week. » Spearheaded the creation of reporting applications, leveraging data analytics to provide actionable insights on system health, performance metrics, and operational efficiency, enabling data-driven decision-making. » Assumed a pivotal role in release management and led upgrade initiatives for existing deployments as a Senior Solution Architect.